The customer support (CS) department is an important department as it helps in customer retention and customer satisfaction. According to a research, it was found that 78% of customers indicate competent CS agents are the key in keeping their satisfaction levels high. Contact center software plays a crucial role. If the software is updated if one wants to invest in a positive customer experience and increase employee engagement. Read more at: http://it.toolbox.com/blogs/voip-news/your-customer-support-department-would-kill-for-these-contact-center-features-70686

ERP is important. If ERP goes down, most of your back-office and front-office personnel are stuck. It was found that IT downtime costs companies approximately $108,000 per hour. Organizations must have a plan in place before disaster strikes. A fully documented business continuity and disaster recovery plan is necessary. Read more at - http://it.toolbox.com/blogs/inside-erp/5-disaster-recovery-strategies-for-handling-erp-failure-70666

Organizations who are not using the information contained in its CRM to inform its SEO marketing strategy, could be missing out on some valuable data i.e. data that could exponentially increase sales revenue. To know more about, the CRM strategies that will help your SEO results, follow: http://it.toolbox.com/blogs/insidecrm/3-crm-tips-to-skyrocket-your-seo-results-70660

It was found that the average business that switches to VoIP saves between 50 and 75% on phone bills. Nowadays, businesses consider voice over Internet protocol (VoIP) phone services as cost-saving benefits. Organizations that switch to VoIP enjoy other benefits, which includes improved automation, better uptime, and reduced need for on-site maintenance visits, remote management, and rich media services. Read more at: : http://it.toolbox.com/blogs/voip-news/5-more-reasons-voip-is-a-total-gamechanger-70658

Employee training is crucial for any ERP implementation. If employees aren't prepared to switch over to the new system, you could run the risk of delayed implementation, errors or other failures. Most organizations understand that technology training for employees is important, but, fail due to poor change management are putting effort into teaching staff how to use the new ERP. To know more about the most common reasons why ERP training is ineffective, follow: http://it.toolbox.com/blogs/inside-erp/5-reasons-your-plans-for-erp-training-rarely-are-effective-70646

ERP is a software solution that enables smoother cohesion across different departments within a company, giving everyone real-time updates. It also enables information to be passed across departments in real-time, keeping everyone updated with the latest business developments. So, employees are becoming more efficient because the most up-to-date information is being delegated to them, which is helping them to work optimally. It also helps in cutting costs, formulating strategic objectives and developing a productive working atmosphere. Read more at: http://it.toolbox.com/blogs/inside-erp/enhance-employee-efficiency-with-erp-70647

ERP has evolved from Inventory Management and Control systems in 1960s, Material Requirement Planning (MRP) in 1970s, MRP II in 1980s, ERP in 1990s, and in 2000 Extended ERP. Technology is improving and few aspects of ERP are also changing. In this article, the author writes about the huge leaps in ERP capabilities. They are – Mobility, the Internet of Things, and On-site Servers vs. Software as a Service. Read more at: http://it.toolbox.com/blogs/inside-erp/changing-trends-that-can-have-a-major-role-in-shaping-the-future-of-erp-70639

An ideal CRM system should help in handling all aspects of customer interaction – from initial contact through service after the sale. If you have a small business, you don’t need a CRM system, but as soon as the business starts to grow, a CRM system becomes important. So, when to implement a CRM system is important to every business. To know more, follow: http://it.toolbox.com/blogs/insidecrm/do-you-need-a-crm-system-70637

Nowadays, CRM helps you to personalize your contacts with customers to boost sales, increase customer satisfaction and build customer loyalty. Business should always have a customer-centric view. Customer-centric personalization means that you deal with customers individually, or at least in a way that appears individualized to the customer. Read more at:  http://it.toolbox.com/blogs/insidecrm/personalization-with-crm-70638

Enterprise resource planning (ERP) uses specialized software to automate certain business functions, such as supply chain management and payroll, while taking into account business operations, such as product development, marketing and manufacturing. It's a complex system that requires a dedicated team to manage all aspects of the software. ERP is changing as technology and digital trends are always evolving. Businesses should be aware of trends that can affect the future of ERP to reap the benefits of future ERP implementations. To know more about the future trends, follow: http://it.toolbox.com/blogs/inside-erp/the-future-is-here-how-technology-will-improve-erp-systems-70622

There are numerous solutions in the customer relationship management (CRM) software market, and choosing the right one is a huge task. Every business should understand its own processes and requirements before finding the perfect CRM software solution. Once you know how your business operates, it is easier to identify the requirements of the CRM and, from there, to move onto a CRM solution that fits your unique needs. To know more about the right requirements of your business, follow: http://it.toolbox.com/blogs/insidecrm/finding-your-needle-in-the-haystack-crm-software-70623

Nowadays, companies can generate more leads, retain existing customers and improve their customer service processes by incorporating data from sources like social media and server logs. Big data also improve the functionalities and features of CRM systems by providing accurate, and valuable information. Companies source big data from social media platforms, web clickstreams, sensor networks, mobile apps and computer logs. These information, gives insights about the thoughts and feelings of consumers, but, sometimes, they struggle with the large volume of data. So, if the companies have a good coordination between CRM solutions and big data, it will help the companies in the future. Read more at: http://it.toolbox.com/blogs/insidecrm/4-reasons-why-big-data-technology-and-crm-are-the-perfect-match-70625

In today’s digital age, the marketing landscape has totally transformed and so have the principles. Originally, there is 4P’s of marketing. Michael Wight (a valued contributor to Business 2 Community), writes about the 4Ps of digital or online marketing. They are - People, Performance, Programmatic, and Platforms. Read more at: http://www.business2community.com/online-marketing/4ps-online-marketing-01389936#FYXp6pHqScYfWh1o.97

Nowadays, many people buy goods online. Due to this growth in e-commerce, consumption by consumers has increased and this increased competition among the merchants. Nick Campbell (a valued contributor to Business 2 Community), writes about eight e-commerce design trends in 2016 which will optimize user experience, bring products into the spotlight, and convert casual visitors into loyal customers. Read more at: http://www.business2community.com/ecommerce/8-ecommerce-design-trends-2016-ignite-selling-potential-store-01390953#MFE1EzOH3EwT1kEl.97

Social media has a tremendous impact on our culture, in business, on the world-at-large. Jenny Q. Ta (a valued contributor to Business 2 Community), writes in this article about the effect of social media on politics, business, socialization as well as some of the negative effects such as cyber bullying and privacy. Read more at: http://www.business2community.com/social-media/impact-social-media-truly-society-0974685#RadkmrEWBZQKDQ8g.97

More businesses are turning to bar code tracking technology to keep the supply chain simplified and efficient as the processes needed to turn raw materials from a supplier into a finished product, is becoming more complex. Earlier, bar codes were only used outside of retail point of sale systems. Now, with the advent of technology, it is used across industries and points along supply chains. The information stored on both 1D (linear) and 2D such as QR codes, bar codes helps businesses to identify inventory in an efficient manner, with fewer errors. Read more at: http://www.business2community.com/product-management/use-barcodes-simplify-supply-chain-management-01375385#xDbpsxbchuPX4gZz.97

Cloud computing has changed our way of thinking. It changed the way we think about technology. Nowadays, businesses no longer need on-premises computing resources. Companies use of-premises resources for infrastructure, software, and storage and which in turn needs fewer tech sales people. Read more about how cloud computing has affected tech sales jobs at: http://it.toolbox.com/blogs/accessible-bi/cloud-computings-effect-on-tech-sales-jobs-70588

Log management and monitoring of network activity are important security operation from a business perspective. These activities also range from daily simple individual log files to security information and event management systems. But, nowadays, monitoring is expanding to include more data which are analyzed continuously. Real time alerting and daily reports on emerging threats and vulnerabilities are also very important to detect and respond to security events. Data analytics look at behavior across and between all monitored devices and people. Read more at - http://it.toolbox.com/blogs/adventuresinsecurity/continuous-monitoring-extended-to-big-data-analytics-70597

According to an ERP Report, most ERP implementations fail because they cost more than expected and/or take more time than expected. Eric Kimberling (Managing Partner of Panorama Consulting Solutions), writes in his article about how to focus on driving ROI for  ERP implementation. Read more at-  http://it.toolbox.com/blogs/erp-roi/the-five-ways-to-achieve-roi-in-erp-70598

Customer relationship management (CRM) software is a great tool for increasing productivity in sales teams and studies also show that successful implementation allows teams to increase their sales by 27% by focusing on the right prospects and reducing the need for manual work. But, some companies face resistance while implementing CRM. Recently, some CRM features are added that can help companies to bring some potential impact on their organization. These features are - Email Integration, Note Taking, Collaboration, and Communication. Read more at - http://it.toolbox.com/blogs/insidecrm/crm-too-clunky-todays-solutions-encourage-not-prohibit-productivity-70594