Predictive analytics involve mining database for actionable insights on your customers and it aims to find patterns that will suggest sales strategies or tactics that will make your sales efforts more successful. It is a new tool for CRM. There are a number of third-party programs available that will enable you to apply predictive analytics to your CRM data, but, the cloud-based solutions are more attractive to small businesses. Read more at: http://it.toolbox.com/blogs/insidecrm/predictive-analytics-for-crm-70768

Big data analytics require skilled data scientists who are paid unreasonably high amount of money, because of their ability to ask right question and create the most effective algorithm in order to extract meaningful information from tons of data. But, not anymore. Researchers at MIT teamed had developed a machine of automated analytics that explores patters and designs in data structures. Read more at:- http://blogs.csc.com/2015/10/16/can-automated-analytics-reduce-need-for-data-scientists/

A recent research indicates that Millennials avoid voicemail, believing that they're not always a practical means of conveying information. But, it doesn't negate their importance in the modern workforce. Even as organizations move towards multi-channel customer support models, voicemail is still an important service for clients. VoIP systems offer visual voicemail as an add-on service for business customers. Employees have the option of reading voicemail messages instead of listening. Read more about the business benefits of visual voicemail at: http://it.toolbox.com/blogs/voip-news/5-business-benefits-of-voip-visual-voicemail-70744

It is predicted that U.S. mobile workforce anticipate remote workers will increase from 96.2 million in 2015 to 105.4 million in 2020. Nowadays, organizations are considering or implementing work-from-home policies to attract and retain top talent while meeting the demands of modern employees. For mobile workers, voice-over-IP (VoIP) telephony can offer efficiency, cost-savings and convenience for employees and customers. In this article, the author writes about ways VoIP for business can specifically benefit organizations with remote and mobile employees. They are - Mobile Forwarding, Internal Transfers, Centralized Mailboxes, Conferencing, and CRM Integration. Read more at: http://it.toolbox.com/blogs/voip-news/6-mobile-worker-benefits-of-voip-70739

It is predicted that by 2020, the global VoIP services market will be worth nearly $137 billion, and reach a subscriber base of over 348 million. Most businesses are changing to VoIP. So, VoIP is poised to experience immense growth, which is powered by trends such as a mobile workforce, employee adoption of mobile devices, and the subscription economy. So, the author of this article has reviewed some VoIP trends that could disrupt the current landscape over the next year at: http://it.toolbox.com/blogs/voip-news/5-disruptive-voip-trends-to-watch-in-2016-70738

One area of analytics is machine learning. In earlier days, large companies could buy workstations and specialist software and employ highly educated people to look at their CRM data. The big change that makes machine learning with CRM data necessary today is the change in how customer interactions take place. Read more at: : http://it.toolbox.com/blogs/insidecrm/let-the-machines-do-the-marketing-machine-learning-with-crm-data-70746

VoIP has several benefits, but, companies must consider information security in the planning stages of a VoIP implementation. Security must be the key consideration for VoIP and traditional phone system users in 2016 and beyond. In this article, we will review the VoIP security threat landscape. Read more at: http://it.toolbox.com/blogs/voip-news/phreaking-hackers-protecting-your-voip-from-cyber-crime-70743

The ground rule in business is keeping the customers happy. But, it isn’t always put in practice. CRM can help you and make you more aware of how you treat your customers and you have to focus on what your customers want and what they don't want. Read more about how to eliminate customer frustrations with CRM at: : http://it.toolbox.com/blogs/insidecrm/eliminate-customer-frustrations-with-crm-70740

In a recent survey, it was found that 77% of businesses consider technology the key part of their success. Nowadays, connectivity has become a big part of any business marketing strategy. So, businesses should optimize their online presence, whether they are directly or indirectly involved in e-commerce. Nowadays, businesses use the cloud to run their internal business processes. Organizations will need to establish strategies and accomplish certain methodologies in order to ensure network infrastructures are fast, thus ensuring the best customer experience. Read more at: : http://it.toolbox.com/blogs/it-small-business/improving-the-user-experience-through-web-and-network-infrastructure-optimizations-70735

Business executives know that text analytics have immense benefit. But, sometimes don’t understand all the concepts associated with it. Jerri Ledford (Analyst with Studio B), writes in her article about some of the most important terminology surrounding text analytics. Understanding these terms will help executives. These are – Annotation, Latent Dirichlet Allocation, Lexical Chain, Machine Learning, Probabilistic Latent Semantic Analysis, Natural Language Processing, Topic Modeling, etc. Read more at: http://it.toolbox.com/blogs/inside-erp/text-analytics-15-terms-you-should-know-surrounding-erp-70728

ERP software has become essential for organizations and by utilizing this software, companies can integrate manufacturing, development, marketing and other back office functions into a single platform. But, in order to get the benefits of ERP, you must implement the system properly. It means we should avoid some common mistakes while implementing ERP. To know more about the mistakes to be avoided while implementing ERP, follow: http://it.toolbox.com/blogs/inside-erp/mistakes-you-must-avoid-with-erp-implementation-70731

Nowadays, cloud-based VoIP is a key option for organizations. VoIP users can choose between VoIP on premise, and cloud-based VoIP directly from a vendor. Each of these options have their advantages and disadvantages, and there is no clear answer as to which is "best." The best VoIP solution is the one that meets your unique needs. In this article, we review some decision factors when choosing between on premise and hosted cloud VoIP. Read more at: http://it.toolbox.com/blogs/voip-news/is-cloudbased-voip-the-absolute-worst-idea-ever-70716

Smart phones are used by everyone these days, but they are not used in the same way across the board. Millennials engage with mobile devices differently than older employees, so if this is an important segment of your workforce. The mobile customer survey found that some data points which will help SMBs to use mobile more effectively to help employees collaborate. Read more at: http://it.toolbox.com/blogs/voip-news/three-ways-mobility-impacts-collaboration-70704

In a research, it was found that throughout the IT realm, cyber criminals are executing faster attacks and cyber crimes have increased due to increased risks in VoIP system. A growing number of attacks against business VoIP systems to greater availability of hacking tools are available to would-be criminals through illegal means. A company's VoIP security is as strong as an organizational approach to data security and by implementing appropriate protections around telephony, customers and organization are protected from data breaches. In this article, we will explore the most common and effective ways of protecting VoIP from cyber crime. Read more at:  http://it.toolbox.com/blogs/voip-news/voip-security-5-very-real-solutions-to-super-scary-threats-70706

Every touch point or interaction with a customer results in the creation of data that that the organization collects and stores. Some organizations don’t know how to use this data to generate real business value. Text analytics is one method of using this data. It also allows organizations to tap into data such as emails, call center interaction records, form or poll responses, and social media information to learn the why behind customer motivation. Read more about some ways to use text analytics in CRM at: http://it.toolbox.com/blogs/insidecrm/4-ways-to-use-text-analytics-in-crm-70696

Companies have divisions. Most companies must overcome communication problems between departments to establish new processes. Once in place, joint business processes usually run well. The same holds true for data flows. When an IT process links data between departments, that link is usually stable until a change is needed. Sales & manufacturing departments are linked in their processes. The rivalry also comes down to these departments’ over the preferred enterprise application as sales departments rely on their customer relationship management (CRM) system and manufacturing uses an enterprise resource planning (ERP) system. Linking the two enterprise applications is to be taken seriously. There are many ways and benefits for interchanging data. David Gillman (Analyst with Studio B), writes in his article about some ways in which CRM data can improve manufacturing operations when the two areas work together. Read more at: http://it.toolbox.com/blogs/insidecrm/4-ways-crm-improves-manufacturing-operations-70695

We are approaching the New Year, and IoT is poised to make an incredible impact on the technology landscape. One of the ways in which the IoT stands ready to influence the business landscape involves a technology called customer relationship management (CRM). Rose de Fremery (Analyst with StudioB), writes in her article about some ways in which this IoT development has the potential to transform marketing, the customer experience, and the product experience through its link with CRM. Read more at: http://it.toolbox.com/blogs/insidecrm/4-ways-the-iot-cloud-is-poised-to-transform-crm-70698

SEO has become the best methodology to drive a company’s ROI. In 2016, it will aim to help you get more out of your conversions. Soumya Nair (Digital Marketer, blogger and trainer) writes in her article about the SEO future predictions for the next year. Some of them are - Semantic searches, Mobile friendly, Organic link, Mobile optimization, App store optimization, Voice SEO and many others. Read more at: http://www.business2community.com/seo/seo-future-predictions-next-year-2016-01398135#vMWcFXo7G1F17d52.97

Pareto principle states that 20% of your customers produce 80% of your profits. If we apply the Pareto principle in business, we can make more profit with less effort. We can do so by concentrating on the most important things and giving less attention to the less important things and in turn can produce more with less effort.  CRM makes it easy to identify your most profitable 20%. This principle also helps in identifying new customers.  Read more at: http://it.toolbox.com/blogs/insidecrm/the-pareto-principle-and-crm-70659

Stephanie Khoury (Marketing Manager), writes in her article about the latest trends in supply chain and warehousing management. Following are the trends that will optimize your supply chain and warehousing management in 2016. They are – EDI, Collaboration, Cloud deployment, and Business Intelligence. Read more at: http://it.toolbox.com/blogs/grow-software-solutions/4-warehousing-trends-for-2016-70687