Cost- per -contact should be metric that should be used by customer contact centers'  to judge efficiency .Skill- based routing(SBR) can directly connect the caller to the agent reducing time taken per call. Average abandon time (ABT) can be used as a metric also. Workforce management tools forecast the amount of calls in the future and agents' work schedule throughout the day. Workforce Intelligence deals with division of agents according to their specialization in terms of skills so that lesser time and cost are spent. Last but not the least self-service options would benefit in terms operational efficiency and overall customer satisfaction.Read more at: http://www.incontact.com/blog/reduce-cost-per-contact-5-tips/

A long-term customer experience (CX) strategy is built in the entire organization because the strong correlation between customer experience and financial returns is seen. This involves redesigning. The first step to delivering an enhanced customer experience is to bring these various systems and data of customer experience together. Here are some fundamental approaches which need to be further enhanced to building a simple, integrated stack with Contact Center, CRM and e-commerce systems. The first being clean split, contact center systems handle routing and interactions whereas e-commerce and CRM systems bring transaction data and profile/customer journey data. Now the digital divide wherein Contact Center systems and CRM bring in engagement data - Contact Center handles all voice interactions and CRM handles digital interactions whereas e-commerce brings in transaction data. Lastly pragmatic beginning in which CRM is the only system of engagement for limited digital channels, such as email and chat while e-commerce brings in transaction data. Read more at: http://www.incontact.com/blog/tech-stack-deliver-enhanced-customer-experience/

 Swiss exports have fallen for the third year in a row. This hasn’t happened since 1930, in the depths of the Depression.Experts attribute the fall to a few factors. First, American imports have fallen 28% as more and more people abandon watches or settle on Apple Watches. Younger people don’t want to buy watches at official sellers, instead choosing to go online.Watch sales have fallen before. The recent recession flattened new sales as traders sold their fancy Rolexes and Pateks at a discount just to get liquid.The Swiss can fix this. They need  to educate the next generation about the history of the things they want them to love,and they also need to make including some techy stuff which would attract young generation. Read more at : https://techcrunch.com/2017/05/17/swiss-watch-exports-dropped-for-a-third-year-in-a-row/

Optimization has a range of applications. It is best applied when you're deciding among many alternatives. One of the areas where optimization can have a significant impact is planning. To answer these planning questions, businesses face a series of hurdles. First, they need to assemble the data to get a true picture of their business. Second, evaluate options by exploring trade-offs and asking, "what if" questions. Lastly, identifying the best path forward. Businesses can link data, from across their organization in an environment they know and evaluate possible planning scenarios. Organizations can capture more value in the marketplace by improving operations, save money by managing resources more effectively, and mitigate risk by gaining insight into how decisions can impact their business. The power of optimization, however, isn't in finding a path, it's in finding the right path. Read more at: : http://www.ibmbigdatahub.com/blog/what-optimization-and-how-it-improves-planning-outcomes

Business developer's role is to develop your organization's revenue and profit. The four basic rules to increase revenue are:

1. Increase relation with more number of clients,

2. Increase your fees,

3. Retain your existing clients,

4. Buy different companies.

 Your sales person should be given training time to time despite of the past training and initial knowledge due to changing market scenario. If the company is not doing well, then you can follow some basic rules about how to improve your growth through better interaction with your clients and grow faster.

Read more at: http://www.business2community.com/business-innovation/company-best-class-average-laggard-01778358#qxC2O2djpW5Xv2J4.97

Everyone wants to improve in their life. This is possible when they think and imagine as imagination is a step towards innovation. This can possibly happen when you start asking innovative questions. This will help you to rethink what is the solution to a problem and how to tackle that. Some questions that will help you, your organization towards achieving success. 1. Questions that help our dream, 2. Questions that help us to think differently, 3. Questions that helps us in travelling in our past, present and future. Read more at: http://www.business2community.com/business-innovation/what-drives-innovation-01774400#AHBeYOy3QQXA3hHA.97

You must be worried about finding a right role to start or go further in your accounting career. To understand the right career, you must focus on these areas. Ethics and professionalism: You need to maintain the right quality and follow International Accounting Standards. You will have the access to confidential information and need to use them intelligently and remain unbiased to the company.

Qualification at the right level: For becoming a professional accountant, there is no specific route to follow. There are exams such as AAT which will help you to advance in your accounting career.

Key competencies: Having right attitudes, behaviors and knowledge is not enough but knowing accounting software, doing analysis and communicating to stakeholders helps you to hold your job in this fast changing world. Read more at: http://www.business2community.com/finance/accounting-employers-look-01784982#632ur2QbZm8TQls1.97

Starting a business needs a huge investment and can be a very expensive venture. So here are some tips to save money, which is going to mean more profits on the other end.

1. Recycle: You don’t need to throw the old products rather recycle them. There are many companies who offer buying new products with exchange of old products in a discount.

2. Using of Laptop: In place of desktop using laptop can save energy and saving money at the same time.

3. Using window seating: Making maximum employee sit near window can improve one’s mood and helps you to save money on energy bills.

4. Trying to work with other business helps you to sponsor your events and you can get a lot more press this way which will benefit your business in long run. Read more at: http://www.business2community.com/finance/help-business-save-money-01789180#ZDASPiHz13oFgDmH.97

Getting people to visit your website is not so easy especially today. If you are using the payment the third party or payment redirection then you are giving opportunity to your customer to go away and never come back. This article by Sandra Wrobel-Konior(Content marketing manager) discusses about the cons of payment redirection. Cons of Payment redirection:

1. Client’s reaction: When a customer adds some product to the cart and goes to payment button and then if it is redirected to an external website with different logo and URL, then it may discourage, creates a confusion and frustration.

2. Control and customer support: In case the payment process goes wrong, then due to third party you may have limited access over what is happening and you can’t fix it immediately.

So, for customer satisfaction, attraction and retention you should create your payment gateway and ensure the security, seamless and hassle free operation. Read more at:

http://www.business2community.com/cybersecurity/payments-redirection-affect-business-01744133#I2bbOtz6T6YdoQ6G.97

Nowadays, Internet is everything to us. But, there are some security problems too, and these costs companies millions of rupees. So, companies can create a data security solution and this article explains the steps of creating data security solutions.

1. Understand exactly what level of security each customer needs?

2. Create and maintain a security policy with the help of “Data Flow” and remember that.

3. Internal data security staff is not enough so hire every time data security professionals.

4. Test, test and then test some more every time for every single event that takes place.

Read more at:

http://www.business2community.com/cybersecurity/create-data-security-solution-customers-will-love-01783502#55QiyVDK1HSftqTB.97

Let's think of the security infrastructure of your application as its doctor. Let's say you have a cough, sore throat and runny nose and if the doctor assesses external symptoms, then the doctor will prescribe the wrong medicines as he has not done internal test to know what is happening inside the body. This same thing can happen to your application, allowing attacks on account information. A Web Application Firewall (WAF) cannot see what is happening inside the application and that is why it uses "Signature" to determine if the code in the request is threatening. So, the best way to protect your application from vulnerabilities is to combine both external observations and internal tests. Read more at: http://www.business2community.com/cybersecurity/signature-based-security-first-step-01773479#qAVrXsrP3ape3Hb5.97

Ideally, your answer is "No" and aim of this blog is to keep you cyber safe in 2017. There are no ensured that malicious actors won't get to your data, here are some tips which will diminish the likelihood of having your data hacked. 1. Have unique, complicated, difficult to crack password.

2. Reduce the reuse of password.

3. On regular basis update your password.

4. Prevent “Dictionary Attacks”.

5. Keep your security and privacy settings current.

6. Enable two-factor authentication or 2-step verification.

7. Don’t store your password saved in the browser.

8. Have a security program installed.

9. Install software updates.

10. Be suspicious of URLs before you click.

Now play it safe.

To know more please read the following article:

http://www.socialmediatoday.com/social-business/do-you-know-what-it-feels-get-hacked

Many studies have concluded that analytic skills are beneficial for making business strategies. A sentiment analysis helps to highlight the role of marketing execution and performance to a company's success. A top vital component to accomplishing development relies upon how well marketing impacts client engagement and empowers the organization to tap new markets. Both of these require strong information and analytical skills to change the examination into business experience.  A study uncovered that high performing organization gives high priority to analytical skills and how they have helped them to analyze the market which made them win. To know more, please read the following article by Laura Patterson (marketing practitioner, consultant and dynamic speaker) at:

 http://www.business2community.com/marketing/make-sure-adding-analytics-skills-marketing-win-01763227#FcBIx0lUk9me8xeV.97

Segmentation in a CRM system is one of the basic management tools. Dividing the database helps to focus on the markets as well as spot trends and in turn helps sales people to become effective. It can also speed up the prospect of zeroing in on prospects, seek out new opportunities for cross-selling and up-selling and more importantly make your efforts more productive. The advantage of segmenting with CRM is that the system gives many ways to divide up your database. Read more about segmentation at: http://it.toolbox.com/blogs/insidecrm/slicing-and-dicing-with-crm-76197

Interactions that happen generally in normal retail business are important, but are seldom recorded. Online business has the advantage of recording information like how long a customer spent looking at different items, which items or words they searched, even what items they put into their shopping cart and later removed. But, nowadays, with the help of IoT and advanced analytics, the offline business can track the sentiments of customers and automate the process. This article discusses how IoT can feed customer data into the retail CRM system. Read more at: http://it.toolbox.com/blogs/insidecrm/4-ways-the-iot-can-feed-customer-data-into-retail-crm-databases-76111

Often small and medium sized organizations are of the opinion that Business Intelligence tools are too complex and expensive to be implemented that they can survive without them.But the truth is they can get using these tools put you in a competitive advantage over others.If SMEs can manage and harness data they can analyze it to increase their revenue and figure out what is holding them back. SMEs looking forward to establish BI and corporate performance solutions must think about users or consumers of their data and where the data sources are located.Make sure your solution is compatible with all mobile devices.No matter how small your business is , you can always benefit from BI tool.Read more at : http://www.datavizualization.com/blog/bi-tools-for-smes-not-just-maybe-but-definitely

Big Data is the Buzzword of 21st century as we know it and has been extremely useful in several risk assessment tasks. The effectiveness of Big data on risk management depends on accuracy,consistency ,completeness and timeliness of data. Some most common mistakes made by Big Data experts who are involved in risk management are : Confirmation Bias : It occurs when data scientists use limited data to prove their hypothesis.

Selection Bias : When data is selected subjectively, Analyst comes up with the questions and thus almost picking the data that is going to be received ( Ex : Surveys) 

Outliers : Outliers are often interpreted as normal data

Simpson’s Paradox : When group of data points to one trend, but can reverse when they are combined

Confounding Variables are overlooked

Analyst assume bell curve

Overfitting and Underfitting models

Read more at : http://dataconomy.com/2017/01/7-mistakes-big-data-analysis/

Data Science experts spend lots of time solving problems using streaming data processing. There are many misconceptions about modern stream process space . Here are few of them There's no streaming without batch :  These limitations existed in earlier version of Apache Storm and are no more relevant in modern stream processing architectures such as Flink. Latency and Throughput: Choose One : A good engineer software like Flink is capable of low latency and high throughput. It has been shown to handle 10s of millions of events per second in a 10-node cluster. Micro-batching means better throughput : Though streaming framework will not rely on batch processing, but it will buffer at the physical level. Exactly once? Completely impossible: Flink is able to provide exactly one state which guarantees under failure by reading both input stream position and the corresponding state of the operator. Earlier traditional data flow had to be interrupted and stored in applications to interact, but new patterns such as CQRS can be developed on continuously flowing data. As the stream processing further evolves we will have more power computational models. You can read more at : http://dataconomy.com/2017/02/stream-processing-myths-debunked/

Very often a customer 360 view can be dangerous and distracting as it sets the organization of the track by providing it a false goal to pursue and diverts it from pursuing financially rewarding initiatives. As a consequence, business acquires a constant monitoring stage with their data and analytics investment. Customer 360 view data is not actionable until you don't apply analytics and you can't apply analytics until you know the business problem organization is wanting to address. A more active approach would require focus on identifying the decisions that an organization is trying to make about customers and validate, justify and prioritize those decisions. Read more at : http://www.datasciencecentral.com/profiles/blogs/the-danger-of-pursuing-customer-360-view

The growth and development of digital financial services or modern banking platforms as we see today is a continuous evolutionary project unlike traditional software projects , it doesn’t have a beginning or end.To maintain a competitive edge, an organization must consider the following :

User Experience : Every single cent of investment in well designed customer experience would generate a huge rate of return.

Simple Personal Finance Management : A large proportion of banks still cannot offer 100% online account opening facility which shows the potential in this area. Banks should tread carefully and do not rush just for the sake of winning the competition in market.

Bots and Data :  Bots can hold intelligent conversation with your customers using natural language. Integrating bots on your financial platform would help you to achieve competitive edge.

Context : Banks should aim at varying the channel of their services according to the product.Users are more likely to access content on their mobile phones and  banks must take this fact into account.

Modern day banks need to adapt these changes and at the same time take care of current trends and experience of competitors, Simply cherry-picking best solutions doesn’t guarantee long-lasting success.Read more at : http://dataconomy.com/2017/03/choosing-digital-banking-platform/