According to a survey, for hiring a customer service worker, an employer approximately spend $8800 on hiring and training and 70% of customer service worker leave a job within 1year. Some steps for employee retention are: • Provide training to workers and motivate them.
• Evaluate the performance of the employees and give feedback.
• Implement the customer service training software.
• Give employee work from home choice, this will reduce cost per employee up to $2000.
Read more at: http://www.entrepreneur.com/article/245524