Communication Service Providers (CSPs) supplies a variety of services to business and other customers, such as high speed Internet, TV, and both wireless and traditional phone services. But customer satisfaction is very difficult. CSPs must deliver superior customer service and support in order to retain customers and acquire new ones. First Call Resolution (FCR) is critical because it directly impacts customer satisfaction. Larry Lien (responsible for product definition, product marketing, and strategy at Resolve), writes in his article about the best practices that CSPs can implement. Read more at: http://www.in.techradar.com/news/software/business-software/5-best-practices-to-improve-CSP-call-center-support/articleshow/44997854.cms