SigmaWay Blog
SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to
Optimization of IVR
IVR has become important for call centers. It acts as a doorway to your company. IVR includes call routing, prompts, voice talent and more and these must be optimized in order to initiate the best customer service possible. IVR is efficient for the company and effective for the customer, if it is installed properly. Read more at - http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1096/Default.aspx
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