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CreaLog improves Call Center Technology with Dialogic’s PowerMedia XMS
Dialogic Inc. (the Network Fuel company), announced that CreaLog (a telecom platform provider), is using its PowerMedia™ XMS media server software. This software allows customers to have face-to-face conversations with agents through its call center. The WebRTC capabilities of the PowerMedia XMS let CreaLog add real-time web conferencing over an Internet browser, accessed through a PC, tablet, or smartphone.
To read more, visit the following link:http://www.prweb.com/releases/2014/05/prweb11869403.htm
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