The Internet Of Things (IOT) ) affects the way in which the enterprises interact with their customers. With the sole motive of customer satisfaction, it is crucial to note how the future would appear for the customers and the best ways of satisfying them and they are as follows:

• It is recommended to go for smooth transformation of customer experience and provide the customer with maximum profit. Focus groups and customer feedback helps to maintain it.
• Usually customers take time to embrace new technology and hence provision of information would facilitate easy usage.
• The platform is also important because a big platform can destroy a customer experience and relationship.
• It is necessary to get initials and continuous stakeholders as they will generate speed into the project.                                                                   

Read more at: https://channels.theinnovationenterprise.com/articles/7667-planning-for-a-future-state