CMS Wire

1. When AI Became Real in Commerce — and Why Experience Still Won

   

   CMSWire Contributor of the Year Justin Racine breaks down what changed in 2025 and why customer experience separates leaders from laggards.

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2. AI Entered the Digital Experience Stack in 2025. Reality Followed.

   

   We didn’t just track DX headlines in 2025 — we traveled to get the context behind them. Here’s what stood up to reality.

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3. The CX Reckoning of 2025: Why Agent Experience Decided What Worked

   

   As AI reshaped service, frontline reality determined CX success as we explore CMSWire's top CX features, news and themes of 2025.

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4. What CX Leaders Miss When They Design Without Heart

   

   CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven journeys.

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5. Email’s Enduring Advantage in an AI-Disrupted Marketing World

   

   CMSWire 2025 Contributor of the Year Chad S. White breaks down why email continues to be solid amid AI summaries, zero-click search and platform volatility.

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