An article by Sue Cockburn, Founder of Growing Social Biz, conveys that it's not that the customer is always right. They're not. But, they need to see us owning the problem when they believe they are right. Arguing to prove we are right and they are wrong may allow us to win the battle, but we'll likely lose the client. Clients deserve the benefit of the doubt. Maybe sometimes we'll be taken advantage of and sometimes we won't be able to fix mistakes or won't be able to take responsibility for something that is very clearly customer error and possibly not fixable. Keeping the customers we have and building on that base is much more cost effective than gaining new customers while existing ones stream out the back door!

To know more visit http://socialmediatoday.com/suecockburn/2428621/great-customer-service-not-about-being-perfect

One of the major areas in healthcare industry which needs reform is information exchange between physicians and home health agencies. Most of the Medicare claim is denied due to missing signatures, insufficient documentation, and inaccurate descriptions. To overcome this difficulty, an organization, H2S (founded in 2013), came up with a new solution. The software automates the patient order management process in order to save time spent by physicians in documentation and decrease accounts receivables for health agencies. This helped health agencies and their referring physicians to send, receive and track patient documents so that providers can be reimbursed for services on time. For more details about the please visit Sramana Mitra's article link: http://smallbiztrends.com/2014/04/information-exchange-problem-in-healthcare.html

Red Hat has gathered a selection of open source software to create a Big Data development and deployment environment. It announced a software stack which includes Red Hat Enterprise Linux, Red Hat Storage, a Hadoop plug-in allowing Hadoop to process data stored using Red Hat Storage, Red Hat Enterprise Virtualization etc. The company has thrown its hat into the ring to compete with and cooperate with many in the Hadoop community. To know more on this, go through the article by Daniel Kusnetzky, a reformed software engineer and product manager.

http://www.zdnet.com/red-hat-throws-its-hat-into-the-big-data-ring-7000011680/

Till date ACO model has produced mixed results. Players in this industry are currently investing heavily in technologies that analyze, save and streamline to help generate the model's promised benefits. According to Laura Beerman (healthcare network manager at Decision Resources Group), it is important to use technology wisely. After the release of first year result of Pioneer ACOs, industry expert scrutinized the result and found that use of technology can lead to success of ACO model. For more details please visit: http://www.informationweek.com/healthcare/analytics/accountable-care-success-requires-strong-health-it/d/d-id/1204454

When a company reaches out to someone, it shows that the individual is valued. By taking initiative to include an individual, the company makes itself stand out as an entity to be liked because people tend to like those that like them back. On the flip side, proactive marketing strategies are a win for leaders of companies because it means taking charge of the futures of their companies. Companies develop strategies to reach out to relevant people and acquire a fan base. Being proactive is ultimately a winning situation on both sides because not only can companies take charge of their image and client base, a customer is satisfied as well because they feel valued.

 To gather more insight read the article by Anqi Cong, student at Carnegie Mellon University, follow http://socialmediatoday.com/anqicong/2421436/why-are-proactive-marketing-strategies-so-effective

Open source software and infrastructure provider Red Hat announced its Big Data strategy. To know about big data strategy in details, go through the article by Andrew J. Brust, entrepreneur and CTO, specializing in application development, databases and business intelligence technology.

http://www.zdnet.com/red-hats-big-data-strategy-a-full-stack-approach-7000011574/

If you are an IT Service Provider, then cloud technology is a potential area where you can look upon to increase your top line. ‘2014 IT Service Provider Benchmarking Survey’ by IT Business Management Software provider Autotask reports that cloud technology is the key driver for ITSPs. For the second year in row, cloud based apps were cited as the number one technology that’s changing clients’ expectations.

Keeping in tune with technological changes, as the demand for cloud services is increasing from clients, ITSPs can see cloud technology as an opportunity to grow their business. Compared to 2013, when increase in revenues was just five to fifteen percent, in 2014 this increase was reported between fifteen to twenty percent by service providers. This growing demand required extra workforce and ninety eight percent of the survey respondents reported increased hiring also.

Though cloud technology is proving advantageous, but security is a main concern and remains top priority for service providers’ clients. ITSPs can overcome this shortcoming by providing security support to their customers, thereby making it an area to grow their business.

To know more, please follow the link http://www.thewhir.com/web-hosting-news/cloud-technologies-drive-demand-service-providers-report

An article by Dion Hinchcliffe, Information Technology expert, talks about the deep application to organizations that made social media such a potent and popular way of communicating globally. This involves raising awareness, educating leadership, trying to figure out what department should be in charge of social business, rethinking business processes in a much more fragmented yet connected operating environment, acquiring budget as social business operations grow, measuring results, and so on. Social business has become a more powerful and effective way of operating. But it must mature to grow its relevance and effectiveness as it's situated within the realities of the contemporary organization.

To gather better insights follow http://www.zdnet.com/how-social-business-grew-up-7000029450/

Call Center that experience high call volumes need to have the correct call center software. In an analysis by voxilla.com we came to know the best 4 call center software providers for 2014. The analysis considered customer satisfaction, overall price, features and more. Here are the best fourcall center software providers for 2014:1) 8x8, Inc., 2) SafeSoft Solutions, 3) 4PSA, 4) 3C Logic.

To read more, visit the following link: http://www.marketwired.com/press-release/the-best-4-call-center-software-providers-for-2014-determined-by-voxillacom-1912374.htm

An article by Matthew Peneycad, advertising agency expert in social media, conveys that on social media, advocates can greatly enrich the experience of your community, contribute to the promotion and dissemination of your content, alleviate demands on your customer service team, expose key insights that can be applied to your business planning and strategy, and provide broader exposure for your organization across the social web. They can provide meaningful input, ask interesting questions and provide responses to audience members. Through their personal social listening and activity in various social networks and communities, they can expose insights that otherwise would be of great challenge to identify and substantiate.

To know more visit http://socialmediatoday.com/rgbsocial/2422351/nurturing-social-media-advocacy-inside-out  

 A 2012 survey by salary.com revealed that 64% of employees visited non-work related websites every day during working hours, and 61% of employees said that they spent over an hour a week on personal web usage.Employers think it is wastage of time. But, what if you could prove that social media has real value to your job?There are seven ways to use social media and get your work done easily. They are: 1. Ask for help, 2. Scout for talent, 3. Collaborate with coworkers, 4.Promote products and events, 5. Monitor customer chatter, 6. Communicate with customers, 7. Get feedback on work in progress.

To read more, visit the following link: http://www.pcworld.com/article/2156984/7-ways-to-use-social-media-to-get-work-done.html

The defining feature of the millennial generation is technology. The millennial generation is very crucial while building a loyal customer base. The key question is how to increase millennial brand loyalty. An article by Anqi Cong, student at Carnegie Mellon University, talks about some do's regarding increasing brand loyalty.

To know in details visithttp://socialmediatoday.com/anqicong/2421456/how-increase-millennials-brand-loyalty  

An article by Nick Razey, Co-founder and CEO of Next Generation Data, talks about the value in the IT chain that will migrate to the cloud providers leaving data centers to earn meagre commodity margins. A good data center service also needs well trained staff and embedded policies and procedures.  These parameters directly affect both the quality of the product and its price. For customers, the cost of transition from one data center to another is so high that they will not move their IT overnight if a new, better and cheaper option comes along. Instead they will wait for a natural break such as a technology refresh (and/or the end of a contract) before moving. As a result there are already hundreds (maybe thousands) of cloud service providers and more are emerging every day. Ironically it may be that cloud services are the next commodity and cloud providers will see their margins competed away while data centers remain relatively unaffected by the new IT world.

To know more visit http://www.cloudcomputing-news.net/news/2014/may/07/could-we-have-data-centres-commodity/ 

In an article by Michelle Andrews (journalist of Kaiser Health News), we get to know that employers may start paying employees to buy health insurance. This decision will help employers to control their expenses. On the other hand, employees get what they want- predictable health care costs.

To read more, visit the following link: http://www.npr.org/blogs/health/2014/05/13/312142207/employers-may-start-paying-you-to-buy-health-insurance

An article by Rob Sutter, Writer & SEO Specialist of fishbat, conveys that even those who are passionate about social media can become exhausted if it is used too much. You start to feel less like a human and more like a robot. He mentioned about five different methods to reduce social media exhaustion in order to keep you from growing tired and drifting away from this platform entirely. To know in details about the various methods visit the article at

To know in details about the various methods visit the article at http://socialmediatoday.com/rob-sutter/2424421/5-ways-reduce-social-media-exhaustion

 In an article by journalist Carla K Johnson, we get some insights about how difficult it is for consumers to determine what drugs were included in their health plans. 

To read more, visit the following link: http://bigstory.ap.org/article/report-health-exchanges-drug-coverage-confusing

Ultimate Software, a cloud provider of people management solutions, announced that vRide, a leader in providing alternative transportation solutions for commuters, is benefiting from UltiPro's unified solutions for human capital management (HCM), person-centric user experience, and exceptional customer support.Ultimate's cloud technology is providing vRide with one system of record to manage all of its people-related data. With single-solution HCM, the company is experiencing improved efficiencies through centralized workforce information; fast and extensive reporting and analysis; increased time savings; reduced systems maintenance; as well as industry-leading security and disaster recovery.

Read more at: http://online.wsj.com/article/PR-CO-20140523-909809.html

Red Hat announced the availability of Red Hat Storage Server (RHSS) to help its enterprise customers. This latest release, RHSS 2.1, combines Red Hat Enterprise Linux (RHEL) 6.4 with the latest GlusterFS community release, oVirt, the open source virtualization platform, and XFS File System to deliver open software-defined storage. To know more about its features, go through the link below:

http://www.zdnet.com/red-hat-releases-new-cloud-friendly-red-hat-storage-7000020516/

An article by Brennan Girdler, Associate writer and editor of Chic Marketing, talks about the worst mistake a company can make is - assuming it can handle content marketing. Businesses need to set out on social media with the expectation to reach new customers. Without realizing this goal, a dull business page will likely fall into obscurity and the employee responsible for updating it will stop trying. Social media is a healthy way to communicate with consumers, professionals, and other businesses. While setting out to become big-hitters on a platform, businesses often run the risk of saying the wrong thing. If you're unsure how to approach Facebook, blogging, or website content, find someone who does. Don't bet on the long shot and suffer the consequences.

To know more visithttp://socialmediatoday.com/brennangirdler/2425231/worst-mistake-ever-businesses 

Red hat has released its latest version of Linux distribution, Red Hat Enterprise Linux 6.5 beta (RHEL). This edition extends the operating system's scalability and manageability to aid in the build-out and control of complex IT environments and it has been designed to simplify the operation of mission-critical SAP applications by automating the optimal configuration of common SAP deployments. To know more on areas where RHEL can be applied successfully, go through Steven J. Vaughan-Nichols's article link:

http://www.zdnet.com/red-hat-enterprise-linux-6-5-beta-arrives-7000021764/